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Shipping Options
INTERNATIONAL SHIPPING will be charged extra on a per order basis once we determine the actual shipping cost. All orders will be shipped from our Wisconsin fulfillment location using standard UPS services, Priority Mail or First Class Mail which ever is the least expensive for you. Orders will be shipped within 1-3 days of receipt. You may request a priority service such as overnight or 2 day delivery and pay the additional shipping charges. When choosing a priority service this will only shorten the actual delivery time once shipped from our location. With either service the time between receiving your order & shipping it will remain 1-3 days. If your order qualifies for free delivery** we will pick up the cost of standard delivery only, if you should request a priority service the cost difference will be reflected on an addtional invoice. INSURANCE AVAILABLE AT A FEE. We do backorder unless you reqeust us not to.
Order Amount: ABOUT RETURNS AND REFUNDS We try our best to fill your orders correctly, however we can make a mistake and send you an item you did not order. In this case return it and we will credit your card for the full value of the item PLUS outbound shipping AND return shipping. Wrongly shipped items MUST be returned in their original product package with all documentation in order for proper credit. If you are disappointed (does not include damage claim) with your purchase for any reason within 30 days of purchase, we will take it back, but YOU will have to pay for return shipping for proper credit. Original product packaging and documentation required and product MUST be in resalable condition. PRODUCTS RETURNED WITHOUT DOCUMENTATION OR IN NON RESALABLE CONDITION WILL NOT BE CREDITED. If the product is defective, please notify us within 36 hours and return it to us along with the original product packaging and documentation for full credit, including return shipping. Damage in shipping that is beyond our control cannot be refunded UNLESS you requested insurance on the shipment. Damage in shipping MUST be reported within 36 hours of receipt of order, so we can begin the claims process. KEEP ALL PACKAGING AND PAPERWORK FOR PROCESSING UPS CLAIMS. UPS includes up to $100 insurance on all shipments (additional insurance can be requested at a charge). Credit for items damaged using UPS will be claimed with UPS. Please notify us of any damage and SAVE everything. We will put in the Claim. USPS has NO insurance unless you request it. If you did not request insurance and an item is damage, we cannot process a claim. NO refunds on International shipments unless you request Insurance. |
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